Shipping policy

Order processing

In-stock orders are processed on the day they are placed and ship the next day USPS is open. Our two-day processing window includes the order day and dispatch day. Orders placed after 4 p.m. Eastern Time on Saturday, and orders placed on Sunday, ship Monday. If Monday is a postal holiday, they ship the next day USPS is open. Processing time does not include carrier transit time. Any product-specific processing schedule is stated on the product page. We do not offer a product for sale until its final format has passed testing.

If we cannot ship within the stated processing time, we will contact you with a revised estimated ship date and give you the choice to agree to the delay or cancel the affected unshipped order for a full refund. If we cannot obtain your consent to the delay, we will cancel and refund the affected unshipped order.

Shipping destinations

We currently ship only to the 48 contiguous United States and Washington, DC. Shipping to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses and international destinations is not currently available.

Shipping rates and delivery estimates

For one-time purchases, standard shipping is $8 and is free on orders of $54 or more after discounts and before taxes and shipping charges. Free shipping applies to standard service only.

Monthly Melt Trio subscriptions cost $14 plus $5 standard shipping per delivery in the contiguous U.S. and DC, totaling $19 before tax.

Subscriber shipping perk

Qualifying monthly subscriptions receive free standard shipping on subscription orders of $20 or more after discounts and before tax within the 48 contiguous United States and Washington, DC. The perk applies automatically to the first eligible subscription delivery and every eligible renewal; no code is required. Subscription orders below $20 do not qualify for this perk. One-time purchases remain subject to the standard shipping terms above. Checkout displays the applicable initial and recurring shipping charges for your order.

Our standard shipping service is USPS Ground Advantage. Available services, charges, and carrier estimates are shown at checkout. Delivery dates are estimates, not guarantees. Weather, peak-season volume, carrier disruptions, and address corrections can cause delays outside our control.

Tracking

When tracking is available, it will be emailed after the order is prepared for carrier pickup. Tracking may take up to 48 hours to show movement.

Address accuracy

Please review the shipping address before submitting an order. Email randall@1849mercantile.com or call 610-413-1896 immediately if a correction is needed. Once an order has shipped, we cannot guarantee that an address can be changed. Additional charges caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost, damaged, or incorrect deliveries

If a package arrives damaged or contains the wrong item, contact us within 7 days of delivery with the order number and clear photographs of the product and packaging. If tracking shows that the package was delivered but it is missing, first check with household members, neighbors, and the carrier, then contact us so we can help evaluate the next step.

Questions may be sent to randall@1849mercantile.com or directed to 610-413-1896.